Payment and Deposits
Credit card payments are subject to a 10% surcharge.
All prices are exclusive of VAT charged at 20%.
All payments are taken when the job is booked online
Your booking may be subject to additional waiting time and car park charges.
We do not store credit card details nor do we share customer details with any 3rd parties
Cancellation and Refund Policy
If a booking is cancelled by the Client within 24 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.
If a booking is cancelled by the Client within 12 hours from the start of the period of hire, 100% of all monies paid will be non-refundable,
If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.
Terms and Conditions
A Class chauffeurs requests a minimum of 24 hours’ notice for any online bookings.
Whilst we do our utmost to ensure our drivers are punctual, please understand that we cannot accept responsibility for delays caused by circumstances out of our control.
The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
Clients are responsible for any damage they cause to the interior/exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting that is required in order to reinstate a vehicle to full working order.
We may provide subcontracted vehicles occasionally.
If there are any changes or variations including extra mileage to the journeys other than what were agreed at the time of booking, the client will be charged extra in accordance with the pricing structure on our website.
We reserve the right to change your vehicle or chauffeur at any time if necessary.
Every effort will be made by A Class Cars to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.
A Class Chauffeurs vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer's properties are carried entirely at their own risk and A Class Cars Chauffeurs shall not be held responsible/liable for any loss/damage to such property.
A Class Cars keep a lost property book at their office, and endeavor to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
A Class Cars and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).